Last Updated: 02 October 2020
At Candy Craze we know how important personal information is used and shared and we appreciate your trust in us to do that carefully and sensibly. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
By visiting this website you are accepting and consenting to the practices described in this Privacy Notice.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is active and has been updated in accordance with the recent changes to EU laws and General Data Protection Regulation (GDPR).
Controllers of Personal Information:
Any personal information provided to or to be gathered by Candy Craze (www.candycraze.co.uk) is controlled by Candy Craze.
We do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with, suppliers, other third-party providers who are performing services for the Company.
In general, the suppliers and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete an online order form or complete an enquiry form, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our suppliers, franchises and third parties (and their service providers) performing these services for the Company. However, certain third-party service providers, such as payment processors, membership sites and CRM systems, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services.In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms and Conditions.
Information We Collect:
We receive and store any information you provide to us on our website. In some cases, you can choose not to provide certain information, but this may affect some of the Services you can use. We use the information that you provide for such purposes as performing our business activities, as well as communicating with you.
Depending on which Services you choose to use, we may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. All of this information helps us to improve our website and the Services we provide.
Personal Information includes information that can be used to personally identify you, such as your name, address and email address. The personal data that we collect from you includes: name; contact information including email address and/or mobile number; demographic information such as postcode, preferences and interests; other information relevant to customer surveys and/or offers.
What We Do With Information We Collect:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping; We may use the information to improve our products and services; We may periodically send promotional emails about new products, special-offers or other information which we think you may find interesting using the email address which you have provided, subject to your consent; From time to time, we may also use your information to contact you for market research purposes; We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Services, you acknowledge that you understand and agree to assume these risks.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites:
Our website does contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if you place an order/enquiry, you can expect to receive email updates from us in relation to such orders/enquiries. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your enquiries to provide the services you request and to manage your account, bookings or membership. We will communicate with you by email or telephone, in accordance with your preferences. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.
Age of Consent:
By using our services, you represent that you are at least 16 years of age.
Controlling your Personal Information:
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication, you can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out, we may continue to send you administrative emails including, for example, periodic updates for any orders you have placed.
You may choose to restrict the collection or use of your personal information in the following ways:whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us (contact us).
You may request details of personal information which we hold about you under the Data Protection Act. If you would like a copy of the information held on you please send us an email. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.